Communication and BehaviorManaging EmotionsMediation TechniquesUncategorized What I’ve Learned About Conflict From a Four-Year-Old Author: Rebecca Armacost, Executive Director, Mediation Training Institute My four-year-old son Jackson started school this…Guest AuthorOctober 24, 2017
Managing EmotionsUncategorized Using Reappraisal to Manage Your Conflict Emotions Why do we get mad in conflict? It usually happens because of the way we…Matt DregerNovember 8, 2016
Managing EmotionsUncategorized Helping Managers Master Their Hot Buttons Managers are susceptible to getting upset in conflict situations just like everyone else. In other…Matt DregerMarch 23, 2016
Communication and BehaviorManaging EmotionsUncategorized What’s the difference between Empathy and Sympathy, and why has Sympathy got such a bad name? Have you ever wondered about the difference between empathy and sympathy? And if you have,…Guest AuthorJanuary 27, 2016
CultureManaging EmotionsResearchUncategorized Book Review: Hold on to Yourself Through Tough Conversations The Center was fortunate to get an early look at Julia Menard and Judy Zehr’s…Matt DregerJanuary 27, 2016
Managing EmotionsUncategorized What are your hot buttons? A micro-managing boss, a subordinate who can’t be counted on, a peer who is totally…Matt DregerDecember 15, 2015
Communication and BehaviorManaging EmotionsUncategorized The Value of Civility in Conflict There are remarkable parallels between the costs of poorly managed conflict and incivility in the…Matt DregerSeptember 3, 2015
Communication and BehaviorManaging EmotionsUncategorized Conflict and Resilience When we ask people to describe conflict, they often use terms like stress or frustration.…Matt DregerJune 15, 2015
Managing EmotionsResearchUncategorized Conflict, Emotions, and Resilience When we ask people to describe conflict, they often use terms like stress or frustration. It is…Matt DregerJune 15, 2015
Communication and BehaviorManaging EmotionsUncategorized Tips for Maintaining Patience During Conflict The dictionary defines patience as “the state of bearing pain or trials without complaint; showing…Nancy PridgenApril 6, 2015