Registration is Restricted to:
Previously Certified
Certified Trainers who have attended a previous MTI Workplace Trainer Program. Both active and inactive members of the global network are eligible to refresh.
Training Conducted by an MTI Certified Trainer
Individuals who have previously attended a presentation of the Workplace Conflict Resolution program (all three modules) conducted by an MTI Certified Trainer are also eligible. Documented proof of attendance, such as a Certificate of Attendance, is required.
Benefits
Regain Your Certification
Certificate (renewed) “Certified Trainer of Workplace Conflict Resolution”
New Resources
Receive the latest upgrades and enhancements, including certification in the Conflict Dynamics Profile (CDP).
Revitalized Seminars
See and experience the revitalized and redesigned seminars, which now reflect customer feedback gathered over the previous several years.
Network
Network with your colleagues, re-energize your career.
Program Agenda
Day One
Identifying the Nature of Conflict
Discovering our wrong reflexes and the Retaliatory Cycle
Understanding the Conciliatory Cycle and forces toward harmony
Learning the steps of Third-Party Resolution
Identifying when and how to use Third-Party Resolution
Gaining skills through practice (Third-Party Resolutions)
Day Two
Understanding self-mediation through Successful Conflict Conversations
Discovering how your own responses to conflict can help and hinder relationships
Understanding your impact on others through the Conflict Dynamics Profile® (CDP) feedback
Understanding the aspects of the Conflict Dynamics Profile scales
Gaining skills through practice (CDP Mock Feedback Sessions)
Learning the 4-step self-mediation tool
Gaining skills through practice (Successful Conflict Conversations)
Day Three
Gaining skills through practice (Train-the-Trainer sessions)
Strategic Management of Organizational Conflict
Preventive Mediation
Weaving Mediation into the Fabric of Organizations
Putting it all together: Training Skills Practice
Tips, Tricks and Personal Action Planning
Other Course Options
This course is also available as an in-house custom offering.
Programs are pre-approved for HRCI and SHRM-CP/SHRM-SCP Recertification Credits.*
